Hello,
Thank you for reaching out to us regarding the issue with the Content AI in the paid version.
To resolve this, please follow these steps:
- Go to your WordPress Dashboard.
- Navigate to Rank Math > General Settings > Content AI.
- Refresh the credits by clicking on the respective button.
If the issue persists after refreshing the credits, please ensure that your subscription is active and not expired. If you encounter any further problems, feel free to provide more details or screenshots so we can assist you better.
Thank you for your cooperation, and we are here to help with any additional concerns you may have.
Hello,
Thank you for contacting support.
The issue should be fixed on this website and we can see that there’s a very recent connection of the website to the account after it was reset.
If you still cannot use the Content AI feature, please let us know what the error message you are seeing now.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
