Connecting the CONTENT AI STARTER plug-in with WORDPRESS

#751319
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    Hello,

    we bought couple days ago through the WordPress.com plugin CONTENT AI STARTER from RankMath (Invoice ID: IV7Z6253VWGNCBHIZIGVIAB3BBUY). We manage brawolife.cz websites/e-shop via WordPress and we tried to install and activate this plugin after purchase, yet the plugin still does not work and shows as inactive. Our website and the content AI /rankmath do not communicate/cooperate. Could you please help us in this matter?

    Thank you in advance.

    With regards,
    Michal

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    Thank you for reaching out to us regarding the issue you are facing with connecting the CONTENT AI STARTER plugin with WordPress. We apologize for any inconvenience this may have caused.

    To resolve this issue, please follow these steps:

    1. Make sure you are logged in to the correct Rank Math account that was used to purchase the Content AI credits.
    2. Visit your Rank Math Account page by going to https://rankmath.com/my-account/websites/ and verify if you can see the correct remaining credits. You can refer to this screenshot for guidance:
      credits
    3. If the credit count is correct on your Rank Math account but not reflecting on your website, please disconnect and reconnect your Rank Math account in your WordPress admin area by following these steps:
      • Go to WordPress admin area > Rank Math > Dashboard > Help
      • Click on the “Disconnect” button and then click on the “Reconnect” button. You can refer to these screenshots for assistance:
        disconnect
        reconnect
    4. After reconnecting your Rank Math account, refresh the credits count in Content AI by going to WordPress Dashboard > Rank Math > Content AI and clicking on the refresh icon. Here’s a screenshot for reference:
      refresh credits

    Following these steps should help in resolving the issue with the Content AI plugin not working correctly on your website. If you encounter any further issues or need additional assistance, please feel free to let us know.

    We appreciate your patience and understanding as we work to resolve this matter for you.

    Warm regards.

    Sources:
    How to Install Rank Math PRO Using Composer?
    Manually Install Rank Math via FTP (or SFTP) » Rank Math
    How to Connect/Disconnect Your Website From Content AI

    Anonymous

    1 year, 6 months ago

    Rank Math free

    x

    Rakibuzzaman Siam

    1 year, 6 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you’ve already followed the steps from this guideline? https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and share a screenshot with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Connecting the CONTENT AI STARTER plug-in with WORDPRESS’ is closed to new replies.