Conflict with Gravity Forms/Divi

#588740
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    I have several sites built with Divi theme and use Gravity forms and Rankmath on them. I have noticed that some of my sites have issues like critical errors when opening theme customiser or creating/editing posts. If I deactivate rankmath then the issues disappear and also if I leave rankmath active and deactivate gravity forms, the issues disappear. Can you suggest why this may be happening and what to do to prevent this behaviour. I really don’t want to have to do away with either plugin.

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  • Reinelle

    2 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    You must have received an email from WordPress with the details about the error. Please share it with us here so we can check and assist you further.

    If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Having an error log will help us determine what is causing the critical error on your website.

    You can trigger again the error so the log would be updated.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Conflict with Gravity Forms/Divi’ is closed to new replies.