Hello,
I’m sorry to hear about the issue you’re facing with your site when clicking on WooCommerce category links. It seems like the categories are redirecting to the homepage instead of opening the category page.
To troubleshoot this issue, please follow these steps:
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Check Permalink Settings: Ensure that the permalink settings are correctly configured. You can refer to this guide on WordPress Permalink Structure & Changing Individual URLs for more information.
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Exclude Misaligned Columns: If you’re using Rank Math and experiencing misalignment issues, you can exclude misaligned columns in the Screen Options menu. Here’s a guide on how to exclude misaligned columns.
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Contact Support: If the issue persists, please reach out to our support team by opening a ticket here. They will assist you further in resolving this redirection problem.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
If you need further assistance or have any other questions, feel free to let us know!
Sources:
How to Optimize a Category Page » Rank Math
WooCommerce Products Page is Misaligned When Using Rank Math
WordPress Permalink Structure & Changing Individual URLs » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We checked your website and we can see the category pages are working properly without any issues. Please check this screencast for your reference: https://i.rankmath.com/v/a7295Y
If you’re still facing the issue, please clear your browser cache and check again.
However, it looks like you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Let us know how it goes. Looking forward to helping you.
Thank you.
Here is Invoice, I had free version bu payed on anouther email.
https://imgur.com/a/29uihoG
ID narudžbe: RANKMATH231107-8558-15306B
ID fakture: IVZ5DV5UKFZFE3TAGYLTEZ42NZ7Q
Hello,
The category URLs are working fine. Please confirm if the issue still persists on your end.
Also, please share the preferred email address so we can merge your accounts.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
