Christinastabletop.com

#744449
  • Resolved Anonymous
    Rank Math free

    Hello,

    I have been working with someone at Divi Elegant Themes. They recommended that I contact you with the problem I am having.
    When you go to my site (backend), under posts, “Earthy Greens” and hit “view” you will see my home page not the correct post. All my other posts work fine.
    Divi recommended that I disable all the plugins one by one, (which I have done). What comes up is that when I disable Rank Math SEO then I see part of the page working properly.
    Divi recommended that I set up auto post redirect, which I have. The same problem persists. Please let me know if you need access and how I can give it to you.

    Thank you and I look forward to your reply.
    Christina Eadie

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    I apologize for the issue you are facing with your website displaying the incorrect post on the homepage. It seems that when you disable the Rank Math SEO plugin, part of the page works properly.

    Based on the information provided, it appears that there might be a conflict between Rank Math SEO and your theme or other plugins causing this issue.

    To troubleshoot this further, you can follow these steps:

    1. Check for Duplicate Meta Tags:

      • Activate your theme from Appearance → Themes and ensure it is not adding duplicate meta tags.
      • Enable your plugins one by one to identify if any plugin is causing the conflict. You can refer to this guide on how to enable plugins one by one.
    2. Contact Rank Math Support:
      If the issue persists after checking for duplicate meta tags and plugin conflicts, you can reach out to the Rank Math support team for further assistance. You can open a support ticket at Rank Math Support.

    If you need any further assistance or have additional questions, feel free to let us know. We’re here to help!

    Thank you for bringing this to our attention.

    Sources:
    Homepage SEO Settings via Meta Title and Description
    How to Fix Duplicate Meta Tags » Rank Math

    Anonymous
    Rank Math free

    I have checked the plugins and Rank Math SEO is the issue.

    Hello,

    Thank you for your patience.

    In this case, we might need to take a closer look at the settings and investigate further.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    It seems like you’ve forgotten to share your WordPress login page URL. Please add the login URL in the sensitive data section so that we can check the issue further for you.

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hello

    This is the second time I have given access.

    My wordpress login is: [moved to sensitive data section]
    Thank you

    Hello,

    ERROR: The username or password you entered is incorrect. was returned when we attempted to log into your site using the details shared in the sensitive data section. See the image link in the sensitive data section.

    Alternatively, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    We look forward to hearing back from you.

    Anonymous
    Rank Math free

    Hello

    [Moved to Sensitive Data]

    Thank you

    Hello,

    The issue here is that you have a media page that has the same slug as the “Earthy Greens” post as you can see in the screenshot I shared in the sensitive data section.

    Then, in Rank Math’s settings, you have redirected your attachment pages and it falls back to your homepage if that attachment doesn’t have a post associated with it. See screenshot below:

    Rank Math support

    This setup will cause the said issue.

    To fix this, you’ll have to rename or delete that media page, ensure it doesn’t have the same slug as the one in your post.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous
    Rank Math free

    Hello

    I am following up to a previous issue. I have found the problem on the Earthy Greens post. The link title is correct below the picture on the Spring Inspiration page but the link goes to my home page.

    “The issue here is that you have a media page that has the same slug as the “Earthy Greens” post as you can see in the screenshot I shared in the sensitive data section”. I AM UNABLE TO SEE THE screenshot you sent.

    When I go to the post the “ink” on the right side says christinastabletop.com/inspiration/earthy-greens/ which is correct.

    I do not know how to change the slug as you stated on the media page. Please advise. Thank you

    Hello,

    I can’t find any post named Earthy Green in the backend of your site. Please confirm if it is a post or some other post type. You can also share a screenshot of the post in the backend so we can check this further and fix the issue.

    Looking forward to helping you.

    Anonymous
    Rank Math free

    Good Morning,

    I ended up deleting the entire post and rewriting it. I could not find the issue and found it was easier and less time to delete and redo. Thank you for getting back to me.

    Hello,

    Thank you for confirming. If you face the same issue with any other post, you can follow this guide to change the slug of the attachment page: https://www.wpeditorial.com/how-to-change-media-library-slugs-in-wordpress/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘Christinastabletop.com’ is closed to new replies.