Child Theme

#731311
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi Rank Math Team,

    First and foremost, I want to express my sincere gratitude for the excellent plugin you have developed. I’m currently encountering my first issue with the plugin while using the Astra theme with a child theme.

    Now the issue:
    I have updated the meta descriptions for different post categories. However, the meta description that is displayed in search results for each category is the meta description of the latest post within that category.

    I have tried using other themes, including Astra without a child theme, and the meta descriptions are displayed correctly. This suggests that the problem stems from the child theme.

    Do you have any suggestions on how to resolve this issue?

    Thank you for your time and assistance,
    Christoph

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the inconvenience you’re facing with the Rank Math plugin while using the Astra child theme. It seems that the issue might be related to the child theme conflicting with Rank Math’s meta descriptions.

    To troubleshoot this, we recommend activating the parent Astra theme and checking if the issue persists. If the meta descriptions display correctly with the parent theme, then the problem is likely with the child theme.

    You can also try enabling your plugins one by one to identify if any plugin is causing the conflict, as per our guide here: How to Fix Duplicate Meta Tags.

    If the issue persists, please feel free to reach out to our dedicated support team by opening a support ticket here. Our team is available 24/7 and will be more than happy to assist you further.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Kind regards.

    Sources:
    How to Fix Duplicate Meta Tags » Rank Math
    General Tab in Meta Box of Rank Math SEO Plugin
    Multilingual SEO with Rank Math SEO & WPML » Rank Math

    Adetayo

    1 year, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Aside from following the recommendation by Rank Bot, please follow this troubleshooting guide to check if the issue is caused by a plugin: https://rankmath.com/kb/check-plugin-conflicts/

    We also suggest reaching out to the Astra theme developers so they can suggest a fix.

    It is also possible that they already have a fix ready for the issue.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Child Theme’ is closed to new replies.