Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
Can you please share the URL in question with us? We would love to investigate this on our end.
Thank you for your patience and cooperation
this is parent category which works fine :
https://koooracorner.com/la-liga/
this is child category which not works at facebook messenger preview and give me ” page not found ” and rank math monitor it as 404 :
https://koooracorner.com/la-liga/%d8%a3%d8%aa%d9%84%d8%aa%d9%8a%d9%83-%d8%a8%d9%84%d8%a8%d8%a7%d9%88/
Hello,
We can confirm that the incorrect title has been shown on Messenger.
This issue seems to be related to caching on Messenger side as the site is already showing the correct title tag as you can see in the screenshot below:
In this case, please clear your website cache and wait for Messenger to update the title from their side.
Looking forward to helping you.
so this is like indexing in google ? how much time i need to wait for messenger to indexing ? and If the problem is not solved what should i can do ?
and if the problem with messenger ,, why rank math monitor it as 404 page ??!!
screenshot :
https://ibb.co/Rbccb2Q
Hello,
Thank you for getting back to us.
It looks like the Facebook debug tool is showing the correct title – this means that the issue is coming directly from Messanger.
We’d advise you give a few days to be sure this isn’t an issue with their cache. Thank you for your patience and cooperation
why rank math monitor it as 404 page every time i share link on Messanger??!!
Hello,
It seems like the page is returning a 404 error when Messenger is trying to crawl it and our plugin is reporting the same. Please note that the 404 Monitor only reports the 404 errors happening on the site, it doesn’t cause them.
Once the issue with the Messenger sharing is fixed, our 404 Monitor will no longer report the 404 errors. All your subcategories are empty and that could also be the reason why Messenger is returning a 404 error.
Hope that helps. Let us know if you need any other assistance.
i have another taxonomy and its subcategories works well with facebook messenger
like this : https://koooracorner.com/teams22/%d8%a7%d9%84%d8%a7%d9%87%d9%84%d9%8a/
it is empty and works good !
this is custom taxonomy .. it could be problem with main taxonomy ? ” category ” which it default for wordpress ?
Hello,
As mentioned by my colleagues, this is most likely being caused by Messenger’s cache, and may need a couple of days to refresh the page again. I’ve also checked this on my end by using Facebook’s debugger and it’s showing it just fine:
https://prnt.sc/IxNADAa2ox_d
Please let us know if, within a couple of days, the page still registers as not found.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
my friend ” Marlow ” this problem since 4 days .. nothing happend , look at ticket’s date
new issue .. when share link on twitter . only title appears and default image like you can see here
despite i put deferent image not using default in this link :
https://koooracorner.com/egyptian-league/%D8%A7%D9%84%D8%B2%D9%85%D8%A7%D9%84%D9%83/
screenshot :
twitter : https://ibb.co/fkfJY8N
facebook post : https://ibb.co/DV1q36m
facebook messenger : https://ibb.co/ypNsqYG
help me pls ..I have been suffering for a week
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i find something .. when disable “Strip Category Base ” ,, problem solved , it works well in ” messenger ” !!!
so i forced to display ” category ” in link to solve this problem !! there is no other solution ?
when enable “Strip Category Base ” it cause problem to any child category
screenshot : https://ibb.co/7XVYQjB
please i did my best to figure out this problem .. ur turn guys !
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
