Hello,
I’m sorry to hear that you’re facing issues with saving changes to the meta section, such as SEO titles, on your site using Rank Math. If changes are not saving even after publishing posts and they don’t appear when previewing the page or post in a new tab, there are a few common causes for this issue:
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Plugin Conflicts: Sometimes conflicts with other plugins can prevent the SEO Title, Description, and Focus Keyword from being saved. You can check for plugin conflicts by following our guide on plugin conflict resolution.
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JavaScript-Related Errors: Another reason could be JavaScript-related errors. You can diagnose these errors using the browser’s Developer Tools Console. For Chrome, you can follow the steps outlined in our guide on checking JavaScript errors in Chrome.
If you have already checked for plugin conflicts and JavaScript errors but the issue persists, please let us know, and we’ll assist you further.
Thank you for bringing this to our attention!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
How to Fix Submitted URL Marked ‘NoIndex’ Error » Rank Math
Why Rank Math’s Meta Box is Not Showing? » Rank Math
Is Rank Math Compatible With Crocoblock? » Rank Math
Fix Excluded by NoIndex Tag – Google Search Console Status » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Assuming the issue persists after following this guide, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We accessed your site using the details in the sensitive data section. We opened the edit area of one of your pages and were able to make changes to the metadata. The change both persisted on the backend and also reflected on the frontend source code.
Can you check your site and confirm that this issue is resolved? If you still see this issue, you can record a screencast video demonstrating the issue.
You can use a tool like Loom for screencasts.
We look forward to helping you further.
Thanks.
thank you seems to be working now, I realised my cache was disabled (nitropack) is there something I can add to that to exclude rankmath meta data?
Hello,
We are not aware of a conflict with Nitropack. If you are using a Firewall, it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix such an issue. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
We hope this helps.
thank you applied that to my firewall but is there any exceptions I can add for nitropack?
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The login you shared is not working because a 2FA is required to be active in the account.
The issue is that your WordFence application is blocking Rank Math’s API route for saving metadata.
Please see screenshot in the sensitive data section.
To address this issue, you would need to whitelist our API routes in your WordFence. Please refer to this guide: https://rankmath.com/kb/meta-data-not-saving/#firewall
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
