Changes doesn't saved - Support

Resolved Anonymous
2 years, 2 months ago

Rank Math free

Hi I got this error when saving post the changes that I made on RankMath tab is not reflected but it shows the post has been updated successfully.

When I try to console the submit process it shows this error:
GET domain.com/wp-json/rankmath/v1/updateMeta?_locale=user 404

I already updated the plugin and my WP to latest version.
Also do the solutions from one of the tickets from here to add this line on .htaccess
https://support.rankmath.com/ticket/data-doesnt-save/

When I check the network tab the response is resulting this
code:”rest_no_route”
data: {status: 404}
message: “No route was found matching the URL and request method.”

Viewing 3 replies - 1 through 3 (of 3 total)

Great
2 years, 1 month ago
Hello,

We apologize for any trouble you might be facing due to this issue.

There’s a possibility that the cause of this issue is a conflict with another plugin or your theme. To find out which one is causing the problem, you need to do some troubleshooting steps. Don’t worry, it’s not hard and it won’t affect your visitors.

Here’s what you need to do:
- Follow this guide to check for plugin conflicts: https://rankmath.com/kb/check-plugin-conflicts/
- Watch this video to see how it’s done: https://www.youtube.com/embed/FcIWRhcUP2c
If the issue is still there:
- Edit your first post on this ticket and add your WordPress and FTP login details in the Sensitive Data section at the bottom. This is a secure area that only our support team can access. You can also use this plugin to create a temporary login link and share it with us: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to keep track of any changes we might make on your website (if needed): https://wordpress.org/plugins/wp-security-audit-log/
Before you share any information with us, please make sure you have a full backup of your website. This is very important in case something goes wrong.

We look forward to helping you troubleshoot this issue.
Anonymous
2 years, 1 month ago

Rank Math free

I already check with the plugins conflict and still the same.

The issue only occur on the other site of multi-site, so I have 3 multi-site with /en the main one and its working fine no error but for the others site its have that error.

Is the plugin cannot allow that feature on multi site because now I still using the free version.
Great
2 years, 1 month ago
Hello,

Thank you for getting back to us.

To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
RankBot
2 years ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Changes doesn’t saved’ is closed to new replies.