Category Editing is not working

#738566
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi, I’m using RM with Geodirectory. Today, for some reason, every time I go to update a category, it says ‘category updated’ but none of my updates are there. For example, I have a business directory, so I go to the category ‘Hair stylists’ and using RM, I update the keyword and snippet until RM is showing a score of 100. Then I hit ‘update’ and it says ‘category updated’ but there is no new snippet, no key word, and the score has gone back to zero.
    Please help!
    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    I’m sorry to hear that you are facing issues with updating categories in Rank Math while using Geodirectory. It seems like the changes you are making are not reflecting after updating the category.

    To resolve this issue, please ensure that you are following the correct steps to update the category in Rank Math. You can refer to the following guide for detailed instructions on how to add a focus keyword in categories: Adding Focus Keyword in Category.

    If you have already followed the correct steps and are still experiencing this issue, please try the following:

    1. Clear your browser cache and cookies.
    2. Deactivate any caching plugins temporarily.
    3. Check if there are any conflicts with other plugins by temporarily deactivating them one by one.

    If the issue persists after trying these steps, please assign this ticket to a human agent using the available buttons, and they will assist you further.

    Thank you for bringing this to our attention. We appreciate your patience and cooperation.

    Sources:
    Rank Math’s Content Analysis Tests For Archive Pages » Rank Math
    How to Update SEO Score When N/A is Showing » Rank Math
    Why Can’t I Enter More Than 1 Focus Keyword in Post and Product Categories? » Rank Math
    Rank Math ‘Titles and Meta’ Options and Settings

    Reinelle

    1 year, 7 months ago

    Hello,

    Thank you for your patience.

    In this case, please check if you are using a Firewall as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    Let us know how this goes.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Thank you but I am not using a firewall. Also, the issue only occurs when updating snippets and key words on geodirectory categories, not on the CPTs themselves, which i can update with no problem.

    Adetayo

    1 year, 7 months ago

    Hello,

    To help you investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience.

    Thank you for choosing Rank Math.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    The website’s temporary admin login URL you’ve shared has expired and it is redirecting to your homepage.

    Please try to update the logins in the sensitive data section so that we can check the issue further for you.

    Looking forward to helping you.

    Thank you.

    Anonymous

    1 year, 7 months ago

    Rank Math free

    hello, please try the same link now, I have extended its duration. Many thanks

    Miguel

    1 year, 7 months ago

    Hello,

    This issue was fixed on the latest minor update of our Free plugin which is installed on your website now.

    The data inside the categories can be saved correctly moving forward.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Category Editing is not working’ is closed to new replies.