Can’t use newly purchased AI tool.

Hello,

Thank you for reaching out to us regarding the issue you are facing with the newly purchased AI tool. We apologize for any inconvenience this has caused.

To resolve this, please ensure that you are logged in to the Rank Math account associated with the purchase of the AI tool. If your PayPal email is different from your Rank Math account login email, it might be causing the issue.

You can log into your Rank Math account and download the AI tool from your dashboard. If you encounter any difficulties, please contact our support team at this link to merge both accounts or update the email connected to your PRO account.

We appreciate your understanding and patience in this matter. If you have any further questions or need assistance, feel free to let us know.

Thank you for raising this concern, and we look forward to helping you get the AI tool up and running smoothly.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Content AI – Your Personal AI Assistant by Rank Math

Hello,

Thank you for your patience.

We’ve checked your account, and the Content AI subscription is already applied.

Please remove your website from your Rank Math account dashboard: https://rankmath.com/my-account/websites/

Once done, please ensure that your Rank Math plugin is already updated to the latest version:
https://rankmath.com/changelog/free

If the issue persists, please follow these steps:

1 . Please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients

2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. To connect your correct account, click on Connect Now.

4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

5 . Once all the above steps are done you might need to refresh the credits again this time to start using Content AI.

Please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Let us know how this goes.