Hello,
We apologize for the inconvenience you’re experiencing with accessing your paid account. To resolve this issue, please follow these steps:
- Log into your Rank Math account using the email address “p******@g********.”
- Once logged in, navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a one-line summary of the issue and provide more details in the Ticket Question section.
- In the Sensitive Data section, enter the email address “c************@g********” and request to switch access for both the AI and Rank Math paid plans.
Once you’ve submitted the ticket, our support team will locate your account and make the necessary changes as requested.
If you have any further questions or need assistance with anything else, please don’t hesitate to let us know.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Change or Update the Payment Method » Rank Math
my account is till not active ive done as requested but again here is my info
You authorized a payment of $77.97 USD to FastSpring (d********@f*************)
View or Manage Transaction
This purchase will appear as a pending transaction until FastSpring processes your order. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear. Thanks for using PayPal.
Transaction ID
05U83497M5581151L
Transaction date
January 1, 2024 11:17:39 PM EST
Merchant
FastSpring
d********@f*************
+1 877-327-8914
Instructions to merchant
You haven’t entered any instructions.
Description Unit price Qty Amount
Rank Math PRO $69.00 USD 1 $69.00 USD
Content AI Starter $0.00 USD 1 $0.00 USD
email address connected is to my free account is – p******@g********
preferred email is c************@g********
i dont see access to my pro account billing info attached in previous message and again below for your review
You authorized a payment of $77.97 USD to FastSpring (d********@f*************)
View or Manage Transaction
This purchase will appear as a pending transaction until FastSpring processes your order. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear. Thanks for using PayPal.
Transaction ID
05U83497M5581151L
Transaction date
January 1, 2024 11:17:39 PM EST
Merchant
FastSpring
d********@f*************
+1 877-327-8914
Instructions to merchant
You haven’t entered any instructions.
Description Unit price Qty Amount
Rank Math PRO $69.00 USD 1 $69.00 USD
Content AI Starter $0.00 USD 1 $0.00 USD
Hello,
Thank you for contacting support.
The subscription was not added to any of the accounts because the transaction you are seeing on PayPal is just an authorization and the payment was not caught by FastSpring which is our payment provider.
You can learn about these transactions and how to cancel them from PayPal here: https://www.paypal.com/uk/cshelp/article/what%E2%80%99s-an-%E2%80%9Cauthorisation%E2%80%9D-and-can-i-cancel-it-help121
After you’ve canceled the current one you can try posting another one and making sure that you have a credit card associated with the PayPal account as that is a requirement for recurring subscriptions.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
