Can’t Use Credits on my Site

Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with using your Content AI credits on your website.

To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, please head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/ to check if you are able to see the correct remaining credits.

If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area > Rank Math > Dashboard > Help. Here’s a screenshot for reference:

After doing so, please refresh the credits count in the Content AI settings so the plugin will request the updated credits from our server and display the correct one. Here’s a screenshot for reference:

We hope this helps, and please let us know if you need further assistance.

Sources:
Client Management » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.