Hello,
Thank you for reaching out to us, and we apologize for the inconvenience you’re experiencing with your AI credits. We understand that you’ve purchased Rank Math Pro from a third-party agency and are facing issues using AI credits.
We’d like to inform you that the AI credits should work seamlessly with Rank Math Pro, regardless of where you’ve purchased the plugin. However, it seems like there might be an issue with the activation of the AI credits on your website.
To resolve this, please ensure that you are logged in to the correct account that you’ve used to purchase the AI credits. Once logged in, head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and check if you are able to see the correct remaining credits.
If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area > Rank Math > Dashboard > Help. After doing so, refresh the credits count again in the Content AI settings to request the updated credits from our server.
If the issue persists after following these steps, please let us know, and we’ll be happy to assist you further.
Thank you for your patience, and we look forward to resolving this for you.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
How to Restore Missing Content AI Credits » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
