Can’t use AI credits when Rank Math Pro is purchased from agent

#723644
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    Hello there,

    I purchased Rank Math Pro from WP Pro For All(wp-pro4all.com), who claimed that they sell your plugin legally. Here you can see the plan shows “Business” (https://imgur.com/a/8Aj7Ldl). And then I top up AI credits from official website.

    Now I found that I can’t use AI credits when the Rank Math and Rank Math Pro are activated imultaneously. Only if the Rank Math is activated while Rank Math Pro is deactivated, the AI credits can be used.

    So I’m wondering, if AI credits are only available with plugin that bought from your website directly, but don’t support those grabbed from other channel?

    Looking forward to your reply, thank you

    Agnes

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We apologize for the inconvenience you’re experiencing with using AI credits after purchasing Rank Math Pro from a third-party seller. It seems that there might be an issue with the activation of AI credits when using a Rank Math Pro version purchased from WP Pro For All.

    To address this concern, we recommend that you first ensure that your Rank Math Pro version is indeed a legitimate purchase and that it is correctly activated. If the issue persists, please try disconnecting and reconnecting your Rank Math account as shown in the screenshot below:

    Disconnect and Reconnect

    After reconnecting your Rank Math account, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct count.

    If the issue still persists after following these steps, please let us know, and we’ll be happy to assist you further.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Looking forward to your response.

    Sources:
    Content AI – Your Personal AI Assistant by Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Hello,

    I tried disconnect and reconnect account many times, and the problem still persists.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Hello,

    I tried disconnect and reconnect account many times, and the problem still persists.

    Tried again today(1/18), still fail.

    Can anyone help? I appreciate it very much.

    Miguel

    1 year, 8 months ago

    Hello,

    Thank you for contacting support.

    The credits can only be used when they are purchased from the same account that is used for the paid subscription.

    If you would like to use credits, you need to ask the person who is offering the Business subscription to purchase them for you and allocate them to your website or purchase a PRO subscription on this account.

    Since in the current state, it’s not possible to use the credits on this account we can offer a refund on them, if you wish.

    Let us know how you want to proceed.

    Thank you.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Hello Miguel,

    Thanks for your reply.

    I’ve used hundreds of credits, can I still get refund?

    If so, please kindly assist with the refund.

    I appreciate it in advance.

    Jaideep Asrani

    1 year, 8 months ago

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Can’t use AI credits when Rank Math Pro is purchased from agent’ is closed to new replies.