Can’t update latest update

#774358
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    Hi,

    When I try updating to the lasted update I get an error:

    When I update the regular plugin Rank Math SEO to version 1.0.215.1 that is fine.

    Then afterwards I try to update the PRO version to version 3.0.58 and I get this.

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I tried a roll back, and then again. But same results.

    Gerrit

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I’m sorry to hear that you are facing issues updating the Rank Math PRO version due to the “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” error. This error usually occurs due to a few reasons, such as issues with the zip file, updating the PRO version while connected to the free account, or not having enough memory on the webserver to unzip and upload the zip file contents.

    To resolve this issue, you can follow these steps:

    1. Check Zip File: Ensure there is no issue with the zip file you are uploading. You can download the latest Rank Math PRO version from your account and install it on your website.

    2. Update PRO Version Correctly: If you are updating the PRO version while connected to the free account, make sure to confirm the email address connected to your website from Rank Math’s account page. Disconnect your account from Rank Math SEO → Dashboard → Help and reconnect it by following the steps mentioned in the knowledgebase article.

    3. Not Enough Storage Space: If the error persists, it might be due to insufficient storage space on your web server. Check if you can upload other files to your website. If storage space is the issue, consider deleting unnecessary files or contacting your web host for more storage.

    If you have multiple Rank Math accounts (free account, PRO account), and you need further assistance, please open a support ticket to get your accounts merged to avoid this issue in the future.

    If you need any further assistance or have any other questions, feel free to reach out to our support team, and they will be happy to help you.

    Thank you for bringing this to our attention. Let us know if you need any more help.

    Best regards.

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Can’t update latest update’ is closed to new replies.