Can't login to rankmath in plugin

#14372
  • Resolved Anonymous

    6 years, 4 months ago

    Rank Math free

    I registered for an account on the website by using “continue with google”, however there is no option to “sign in with google” on the plugin. This wouldn’t be an issue if i knew the password but because i created my account with “continue with google” i never created one. So I have no way to login to rankmath in my plugin.

    • This topic was modified 6 years, 4 months ago by .
Viewing 9 replies - 1 through 9 (of 9 total)
  • Anonymous

    6 years, 4 months ago

    Rank Math free

    Once you sign in with Google or Facebook. The signup page clearly says that login details are sent to your email address.

    https://prnt.sc/p41tlq

    Once you open the email from RankMath it includes your username and password.

    https://prnt.sc/p41tob

    Hope that helps.

    • This reply was modified 6 years, 4 months ago by .
    Michael Davis

    6 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    As Garry said above, the account details are always sent to your inbox when you sign up. Please check your spam folder too.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    6 years, 4 months ago

    Rank Math free

    I have had the same problem / situation and never received my login details. I tried about four times. I checked spam and firewall.

    Michael Davis

    6 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please head over to https://rankmath.com and click on the reset password button and check whether the email will arrive this time:
    null

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    6 years, 4 months ago

    Rank Math free

    Hello,

    I tried again and this time it gives me the following message “Something went wrong, please contact us.” So here I am, contacting you 🙂

    Todd

    6 years, 4 months ago

    Rank Math free

    Hi,

    That is most likely a cache issue.

    Once you see that error message, please head over to the account dashboard link and you should have been logged in already:
    https://rankmath.com/my-account/

    Please let me know if you continue to face any issue.

    Anonymous

    6 years, 4 months ago

    Rank Math free

    I have been able to send a new password again but didn’t receive anything in my inbox. I checked all spam filters and firewall – nothing..

    Michael Davis

    6 years, 4 months ago

    Rank Math pro

    Hi Florian,

    Apologies for the inconvenience.

    I have raised this issue with our internal team and we will be getting back to you in a short while.

    We appreciate your patience. Thank you.

    Todd

    6 years, 4 months ago

    Rank Math free

    Hi Florian,

    Seems like your email server was rejecting the emails from us.

    I just resent the original login email and it seems to be delivered.

    I have also sent you the email from our support ID.

    Please let us know if you still don’t receive it.

    Thank you.

    RankBot

    6 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Can't login to rankmath in plugin’ is closed to new replies.