Cant finish the Import

#586535
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    i will change from YOAST, but we cant finish the Import ☹
    after RankMath finished, the Button to got forward wont be aktiv!

    Webeite: https://www.windinfo.eu/

    Screenshot: https://www.dropbox.com/s/rlnqhzdxvn979a5/Rank-Math-Import.png?dl=0

    Mails with Bhanu:
    Hi Klaus,
    Thank you for your query and I am so sorry about the trouble this must have caused.
    Can you please contact your host and ensure that they are not blocking any API route from our plugin? The “Forbidden” message shows that there are some processes of the plugin that was blocked from the server.
    Also, please share your website’s recent error logs so we can determine what’s causing the issue. You can also ask your hosting provider for that.

    Hi Bhanu,
    her the answer from our Support:
    Warum es danach nicht weiter geht kann ich jedoch auch nicht erkennen, da ich auch die Funktionsweise dieses Plugins nicht kenne.
    Daher empfehle ich hierzu den Support von RankMath kontaktieren.

    Über den Debugmodus habe ich lediglich folgende Meldungen erhalten:

    PHP Notice: Function wp_register_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. This notice was triggered by the select2 handle. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /html/wordpress/wp-includes/functions.php on line 5865

    PHP Notice: Trying to access array offset on value of type int in /html/wordpress/wp-content/plugins/wise-chat-pro/src/WiseChatOptions.php on line 150

    Uns Hoster ist .mittwald.de die sind spezialisiert auf Unternehmen, da sollte es normal keine
    Beschränkungen geben.
    Gerne richte ich Dir einen User ein.

    Hi Klaus,

    I am so sorry about the trouble this must have caused.

    Can you please open a support ticket about that so that our staff can help you sort the problems you are facing?

    I check this email once a day but our support staff is available 24/7 to help you.
    https://rankmath.com/support/

    You will get a much better and quicker response that way.

    If you do not get a reply within 24 hours, please share the ticket URL with me so I can get it sorted on a priority basis.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Md. Sakib Khandaker

    2 years, 4 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    2 years, 3 months ago

    Hello,

    I’ve checked your site and was able to import your Yoast data in Rank Math > Status & tools > Import & Export option upon deselecting the calculate score option 

    [20:05:13] Importing usermeta
[20:05:15] Importierte Benutzer-Meta für Benutzer 6301 - 6400 von 6440 
[20:05:15] Importing usermeta
[20:05:17] Importierte Benutzer-Meta für Benutzer 6401 - 6440 von 6440 
[20:05:17] Importing redirections
[20:05:19] 0 importierte Weiterleitungen.
[20:05:19] Importing blocks
[20:05:21] Es wurden keine Beiträge gefunden.
[20:05:21] Importing locations
[20:05:23] 
[20:05:23] Importing news
[20:05:25] 
[20:05:25] Importing video
[20:05:27] 
[20:05:27] Import finished.

    There’s an issue with the calculate score option upon importing the Yoast data which might hinder the process.

    However, if you wanted to recalculate the scores, then you can follow the steps in this link:
    https://rankmath.com/kb/rank-math-status-and-tools/#recalculate-seo-score-for-posts

    Please check as well if the data are already imported to your posts/pages.

    Let us know how this goes.

    Thank you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Cant finish the Import’ is closed to new replies.