Hello,
We apologize for the inconvenience you are facing. When you upgrade to a PRO plan with a different email address, it can lead to issues with accessing the PRO features.
To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by navigating to the Rank Math Support Forum and opening a ticket.
In the ticket, please provide the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account, as per your request.
If you have any further questions or need assistance, please feel free to reach out to our dedicated support team. We are available 24/7, 365 days a year.
Thank you for your understanding and patience.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Where Is My Rank Math PRO License Key?
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
