Can't add redirect from www

#16588
  • Resolved Anonymous

    5 years, 9 months ago

    Rank Math free

    I can add redirections in general, but if I try to add a redirect from the www to the short link of my website, I get an error: “Please add at least one valid source URL”.

    I don’t know why it isn’t working.

    It seems to by default redirect me from http to https from the main page as well as all other pages, but it isn’t redirecting away the www.

    • This topic was modified 5 years, 9 months ago by .
    • This topic was modified 5 years, 9 months ago by .
Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    5 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The redirections will only detect source URLs from the main domain of your website. If you want to redirect from the www version of a link, then I can suggest that you create the redirection on your .htaccess file by heading over to Rank Math > General Settings > Edit .htaccess file

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    5 years, 9 months ago

    Rank Math free

    Hello Michael I am newbie in here. Can you please help me with that. I want also to redirect traffic from www

    Michael Davis

    5 years, 9 months ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    5 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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