Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you share with us in the Sensitive Data section the URLs affected so we can check them?
You can customize the canonical URL on the page/post under Rank math advanced meta box: https://i.rankmath.com/L7jfc2
Looking forward to helping you. Thank you.
Thank you for your answer.
Your question “Could you share with us in the Sensitive Data section the URLs affected so we can check them?” i dont understand what do you need me to do here.
About canonical urls. I changed url structure when i was optimising with RankMath. So do i need to go into each page and in that canonical url field, enter the new url of the page, then go into Search Console and send a link into Google again to analzze? And send a new sitemap?
Hello,
About the first question, my colleague means if you can share with us some of the URLs where you have issues. To share them you just need to edit your first post and in the section called Sensitive Data to add them (so they are seen just by the staff).
About the second one, you should edit each post if you want to modify its canonical but you don’t need to submit them to Google (unless you want to try to speed the change) since those changes should be crawled automatically by Google after a few days.
Looking forward to help you.
Thank you, okay i will do both things 🙂
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have checked a number of your posts and they see to have the canonical URLs set fine. Is there something we are missing?
Looking forward to helping you. Thank you.
Well then why those pages are excluded from Search Console?
Only homepage and one more page are indexed…
Now i cant even open some pages. I get the info “This page isn’t working (website name) redirected you too many times.”
So i deactivated RankMath and now i can open those pages. I activated it again, and again i get the same error-
Now i cant even open some pages. I get the info “This page isn’t working (website name) redirected you too many times.”
So i deactivated RankMath and now i can open those pages. I activated it again, and again i get the same error
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket to share your affected URLs and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
.
