Cannot Use my credits for Content AI

Hello,

Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with using your Content AI credits.

It seems like there might be an issue with the credits not being utilized correctly. To resolve this, please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

After refreshing the credits, please try using Content AI again. Your credits should work without any issues.

If the problem persists, please let us know, and we’ll be happy to assist you further.

We appreciate your patience and understanding.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math

Hello,

Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused due to that.

Kindly follow these steps:
1 . Please verify that you’re running the latest versions of the Rank Math plugins. The latest FREE version is 1.0.208.1: https://rankmath.com/changelog.

2. Then please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients

3. After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits.

Here’s a screenshot for reference:

If you followed the above steps and the issue still persists we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We cannot extend it but once the credits reset, please let us know and we will add 5000 credits as a bonus to your next month’s credits.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Hello,

We’re delighted to hear that this issue has been resolved. We appreciate your feedback.

This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

Thank you for choosing Rank Math and have a wonderful day!