Cannot update / make changes to posts & drafts

#585507
  • Resolved Anonymous
    Rank Math free

    Hi there,

    My WordPress is unable to save changes/updates I make to any post.

    I have tested this, and when I deactivate the RankMath plugin, everything goes back to normal and I’m able to make changes to posts. The problem only happens when RankMath is activated.

    Can you help me out please?
    Thanks

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting us again. We’re sorry that you’re experiencing this issue with our plugin. We appreciate your cooperation and patience as we try to find a solution for you.

    To be able to help troubleshoot this, we’ll need to see your debug log to understand what is causing the error on your website. The debug log is a file that records any errors or warnings that occur on your site. It can help us identify and fix the problem faster.

    To share your debug log with us, please follow these steps carefully:

    • Open your wp-config.php file. You can find it in the root folder of your site, usually in /public_html/ or /www/.
    • Before the line that says /* That’s all, stop editing! Happy blogging. */, add this code:
      // Enable WP_DEBUG mode
      define( 'WP_DEBUG', true );
      
      // Enable Debug logging to the /wp-content/debug.log file
      define( 'WP_DEBUG_LOG', true );
      
      // Disable display of errors and warnings
      define( 'WP_DEBUG_DISPLAY', false );
      @ini_set( 'display_errors', 0 );

      This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.

    • Go to your website and try to save a post again. This will trigger the error and generate the debug.log file.
    • Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
    • Send us a copy of the debug.log file. You can use a service like https://pastebin.com/ to upload it and share the link with us.

    We hope these instructions are clear and easy to follow. If you have any difficulty or questions, please let us know. We’re here to help you.

    Thank you for using Rank Math.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Cannot update / make changes to posts & drafts’ is closed to new replies.