Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
When attempting to purchase our subscription, please ensure that the country shown in the top right corner of your screen is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
You can also try using another credit card or PayPal to make the payment.
Let us know how this goes.
Thank you.
Did not work.i decided to disable and remove rank math from the site.
Thank you.
Next time use a better payment portal please. Very disappointing.
Hello,
We deeply apologize for the inconvenience you may have faced due to this. We can understand how frustrating it can be when something doesn’t work as expected.
But before removing the Rank Math plugin from your website, can you please share the last 4 digits of your credit card in the sensitive data section so we can check from our end why it isn’t working?
We really appreciate your kind patience and cooperation regarding this matter.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
