Cannot connect with Console and Analytics

#602667
  • Resolved Anonymous
    Rank Math free

    Hi RM team!

    I was using rank math since 2021. And connected my site in March 2021. Due to analytics and SEO analyzer features not showing up I was trying to reconnect the console and analytics through Advanced mode recently (I initially used easy mode).

    At that movement, the console and analytics were perfectly connected. But after I clicked ‘reconnect’ the indicators turned red although I gave the Google permissions. How can I fix this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please make sure that you’re using the latest version of the Rank Math plugin: https://rankmath.com/changelog/free/

    After that, please follow this guide again to remove Rank Math App from your Google account and reconnect it with all the required permissions and see if that resolves the issue: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    If the settings are not getting saved properly, please try saving the settings for the Analytics with a different browser such as Google Chrome. If you’re already using Chrome, then you can try it in Incognito mode just to save the settings.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hi!

    Thanks for the reply. I am currently using the latest version of the RM ( in Chrome browser). I followed the above guidelines, but unfortunately, after step# 3, there is no drop-down or selection list to access to my console.

    Regards

    TSR

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hi RM team!
    I updated rank math with the lastest updated. All issues were solved. Thank for your reply.

    Regards
    TSR

    Hello,

    We are glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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