Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.
Ok, thank you for the update, another question I have is can I transfer this account to another email address so that my developers can use it, since I no longer use it. I. Wanted to transfer it to my team. If so please transfer the recently renewed account to [moved to sensitive data section] please.
Hello,
We have transferred the subscription to the email account you nominated.
Please check on your end if everything is working as expected.
Now your developer will need to reconnect your websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to refresh the connection.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
None of the settings will be lost and they will be intact and stored to your WordPress database and subscription will be reactivated when you reconnect the account.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Its perfectly transferred, only one thing if you can assist me with, can you please remove the 2022 invoice from the transferred account? I wanted it to only show the recent 2023 invoice please
The in voice number that I would like to remove is RANKMATH220804-4326-73257
Hello,
We understand that you want to remove the first invoice from the list of invoices, but unfortunately, we cannot do that because it is actually the parent order. Removing that would also remove the entire transaction. The system will not allow transferring renewal subscriptions without the parent order. We can either move the whole order or not at all.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
I completely understand, is there an option to hide the invoice if not remove it?
Hello,
I have escalated the concern and our team tried removing the invoice but it gets regenerated.
We are sorry to inform that we cannot hide the invoice in the account area of your Rank Math Account.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Ok if possible please remove the billing information from the account do that it doesn’t bill me on the next billing cycle.
Hello,
You can change your subscription directly from your FastSpring account: https://rankmathllc.onfastspring.com/account/
Please use the email address of your FastSpring account.
You can also Please get in touch with them via this form to get assistance in changing the data of the invoice: https://fastspring.com/consumer-support-form/
Or via this email address: s******@f*************
Hope this helps. Don’t hesitate to get in touch if you require any further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
