Can not connect to the Search Console and Analytics. - Support

Resolved Anonymous
1 year, 10 months ago

Rank Math free

Hi,
My account is conneted but under general settings / analytics, I can not get it to connect to the Search Console and the Analytics. The adress that automatically pops up in the Search Console window is (see 1 below). I can not change it to (see 2 below) which I assume it should be.

I have checked with that I have a Google Search console account. I have also verified that the domain ownership and placed the Google site verification details in the Google Search Console part at the under the webmaster tools.

It still does not work.

Please can you help me?

Kind regards N

Viewing 15 replies - 1 through 15 (of 15 total)

RankBot
1 year, 10 months ago

Hello,

We apologize for the inconvenience you’re experiencing with connecting to the Search Console and Analytics. We understand the frustration this may cause, and we appreciate you reaching out to us for assistance.

It seems like you’re encountering an issue with connecting your website to the Search Console and Analytics. Based on the information you’ve provided, it appears that you’re unable to change the address that automatically pops up in the Search Console window.

To assist you further, we would need to investigate this matter more thoroughly. Please use the available buttons to assign this ticket to a human agent, and we will have one of our support team members look into this issue for you.

Thank you for your patience and understanding. We’ll work on resolving this matter as quickly as possible.

Kind regards.

Sources:
How to Verify Your Website on Google » Rank Math
How to Connect Your Google Account With Rank Math SEO » Rank Math
How to Install Google Analytics With Rank Math SEO » Rank Math
Rank Math General Settings

Anonymous
1 year, 10 months ago

Rank Math free

Hi,
I made a misstake and pressed resolved. The support issue #675577 is still not resolved.

I saved the changes as show in the sent support case above and the Search Consule became green based on the input presented before (“sc-domain:help2select.com”) but the Analytics part is still red.

Can you please help me to look at this?

Kind regards

NIklas

Reinelle
1 year, 10 months ago

Hello,

Please note that you may need to choose the property https://domain.com/ and not the sc:domain.com upon connecting your site.

The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.

Then remove Rank Math’s access from Google Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

Reconnect the Google account again to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again.

Let us know how this goes.

Anonymous
1 year, 10 months ago

Rank Math free

Hi,
I have followed your instructions and disconnected RankMath from the Google Search Console. I can see on google that there are not partner or RankMath connected. I have also tried to reconnect it via the WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings but the sc:domain.com keep comming back. Please help me.
Kind regards

Niklas

Anonymous
1 year, 10 months ago

Rank Math free

Hi again,
It is not possible for me to choose https://domain.com/ when trying to disconnect the sc-domain:help2select.com from the Search Console section.

Anonymous
1 year, 10 months ago

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Google Search Console does not reconnect to RankMath as it was before.

Anonymous
1 year, 10 months ago

Rank Math free

HI Again, Now Google informed me again that RankMath has access but the same sc-domain:help2select.com comes up when i try to reconnect.

Anonymous
1 year, 10 months ago

Rank Math free

Is there somewhere on RankMath that sc-domain:help2select.com is registered since it represents this adress all the time?

Anonymous
1 year, 10 months ago

Rank Math free

Can this have anything to do with geografical location. My main location is Sweden but I have a daughter in Georgia USA and sometimes use VPN to help her. Maybe this has affected the setup. I am not sure if I might have had a mix of locations when setting RankMath up. It is feels a bit unlogical that the SC-Domain keeps comming back. Regards Niklas

Reinelle
1 year, 10 months ago

Hello,

If the settings are not getting saved in the Analytics, please try using Google Chrome (Incognito mode) or another Chromium-based browser upon reconnecting to save those settings.

We have seen this in the past when people were using Safari on macOS or the Firefox browser, so if you are using any of these combinations, the data might not get saved.

Let us know how this goes.

Thank you.

Anonymous
1 year, 10 months ago

Rank Math free

Hi,

I have done all this. Sorry it still does not work.

Now the status is that I seem to have access to Search Console based on https://help2select.com. It is green. I have also enabled the index status tab.
I have used the Test Connection and it reconnect to the Search Console but I get no information about the Analytics account. I have also tried to reconnect but it does not reconnectc. If I press the Rank Math SEO /Analytics tab itgoes from red to green and the Search Console is reconnected. There is no data in the analytics graphs etc.
I never get any data in the RankMath SEO / Genereal Settings / Analytics. I also tried to re-create tables under Database Tools without success.

Is it possible to find the Analytics account number somewhere?

What can it be?

Please help.

// Niklas
Great
1 year, 10 months ago
Hello,

To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Anonymous
1 year, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Anonymous
1 year, 10 months ago

Rank Math free

Hi

I have generated a temporary login URL to my website – help2select.com.

Please se the Sensitive Data area.

Hope you can sort this out. Thank you!

Kind regards

Niklas

Jaideep Asrani
1 year, 10 months ago

Hello,

Your Google Analytics account seems to be created using some other Google account. Please ensure that both GSC and GA accounts are under the same Gmail address. Once done, please reconnect your Google account, and you should be able to connect both GA and GSC properties.

If the issue with the data in Analytics persists, please share a screenshot of the Performance section of your GSC account for the property you have connected with our plugin.

Looking forward to helping you.

RankBot
1 year, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘Can not connect to the Search Console and Analytics.’ is closed to new replies.