Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
It looks like you used a different email address when you bought the plugin as your account is currently showing as ‘FREE’. Can you send us a copy of your receipt from FastSpring.com? You can search your inbox for an email from them – please forward that email to us so we can verify your subscription and update your account.
Regarding your question, Rank Math uses the account that is connected to the plugin for everything, including PRO/Agency features and Content AI. So I’m afraid, you’d have to use the same account for them.
But please note that both Rank Math FREE and PRO can use Content AI as long as they have credits, so technically you can use them separately but you would have to sign out of one account and into the Content AI one when you want to do tasks that require credits. This can be very inconvenient.
We appreciate your cooperation and we hope to hear from you soon.
I’m using the Rank math agency version through agency. I can’t use content AI if I have to use only one account. I understand. Thank you.
Hi again,
Thank you for getting back to us.
We totally understand and we apologize for the inconvenience.
Unfortunately, at the moment, Rank Math only allows you to connect one account to the plugin for all the features, including PRO/Agency and Content AI. This means that you cannot use different accounts for different tasks on the same website.
However, as I mentioned before, there is a possible workaround that you can try. You can log out of your agency account whenever you need to use Content AI credits for a task, and then log in with your Content AI account. This way, you can use both accounts separately, but you will have to switch between them manually.
We know this is not very convenient, and we apologize for the inconvenience.
Thank you for choosing Rank Math. Have a great day!
