buy credits that have not been updated.

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/

Check if you are able to see the correct Content AI credits.

If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.

https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Let us know how that goes.

Thank you.

Hello,

Thank you so much for getting in touch.

Please note that the credits come with a 1-year validity. The purchase you made on July 28, 2022, came with 50 credits which expired on July 28, 2023. And you got 5 credits as part of the free account. That is why you are seeing 105 credits instead of 155.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Hello,

Thank you for getting back to us.

If you’ve just made the purchase, then please follow the instructions we previously shared here to refresh your credits. If you have refreshed your credits and are still not seeing the correct amount then please let us know and we’ll be happy to investigate it.

Thank you for your patience and cooperation