Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math subscription renewal. To renew and activate your subscription, you can follow these steps:
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Login to Your Rank Math Account: Visit the Rank Math account area and log in using your credentials.
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Navigate to Subscriptions Page: Once logged in, go to the Subscriptions tab from the left sidebar.
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Confirm Renewal: Look for your subscription details, click on the Renew option, and follow the prompts to complete the renewal process.
If you encounter any difficulties during this process or need further assistance, please feel free to reach out to our support team directly here. We are available 24/7 to help you.
Thank you for bringing this to our attention, and we appreciate your continued support!
Best regards.
Sources:
How To Upgrade Your Rank Math PRO Subscription » Rank Math
How to Download or Update My Invoice » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
How to Download or Update My Invoice » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing
It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
Thanks for you reply but the link doesn’t reflect my renew price of 159.00 please send me a link or a discount code to match my price
About the payment method I just updated that one yesterday
Thanks
Karel
Hello,
Sorry for the confusion caused by the previous replies.
Your subscription ended a long time ago (November 2023) and as such it cannot be reactivated.
If you want to use the PRO features you need to purchase a new subscription from here at the current price: https://rankmath.com/pricing/
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel
I don know who you are or how much do you care about the company you work for and your product but that is a really rude answer for a loyal customer that have been using rank math for years before it was popular.
The reason that I am asking is because I didn’t know that my license was expired actually still showing a valid license on my sites and on the Connected Websites Dashboard.
I always renew all my software licenses in November that way I get the black Friday deal but my credit card was expired
I was not planning let my subscription expired, so please consider reactivating my subscription with the renewal price that I have before. I think that will be a fair, simple and beneficial for both of us.
Thanks, Have a good day
Hello,
Please make a new purchase and we will partially refund your purchase so you end up paying the same amount you were paying previously.
We look forward to hearing back from you.
It is ok please refund RANKMATH240409-2918-51317
Thanks
Hello,
We are sorry for not getting back to you sooner.
We have notified the billing department to issue a partial refund. They will soon reply with an update for you.
Thank you for choosing Rank Math
Hello,
We just wanted to let you know that we have made the change and refunded $92.88 USD +Tax back to your payment source.
The same shall be reflected in your payment source in 5-7 business days.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
