Breadcrumbs not following the journey path

#59469
  • Resolved Anonymous

    5 years, 2 months ago

    Rank Math free

    Hi there
    I have a flatsome woocommerce website with RankMath installed for Breadcrumbs.

    As a ecommerce store, a product (ProductX) can be related to multiple categories. Lets keep these categories 2 for simplicity and call Cat1/SubCat1 and Cat1/SubCat2.
    While multiple categories are selected in product edit screen, the radio button on main category is also selected, for ex., Cat1/SubCat1, so that canonical Url is set to Cat1/SubCat1/ProductX and URL /cat1/subcat1/productx

    So far so good.

    Now imagining customer journey, there several ways of reaching to ProductX.

    1. From HomePage. Breadcrumbs should display main category selected:
    Cat1/SubCat1/ProductX and URL of /cat1/subcat1/productx

    2. From Cat1-SubCat1 path: Breadcrumbs should be as pathway:
    Cat1/SubCat1/ProductX and URL /cat1/subcat1/productx

    3. From Cat1-SubCat2 path: Breadcrumbs should be as pathway:
    Cat1/SubCat2/ProductX and URL URL /cat1/subcat2/productx

    In my case, no matter what is the customer path reaching the product, it always shows the breadcrumb in a nonunderstandable way. It is not of alphabetical order of selected categories. It is not the alphabetically sorting of selected categories according to their IDs. It does not have a clear way it is displayed. It is rather a random category from the selected ones for the product.

    Please help reaching the result that I wrote as.
    If we could have an option in RankMath Breadcrumb settings to toggle between “pathway” or “main category” to be shown on breadcrumbs and URL, it will help a lot of people.

    • This topic was modified 5 years, 2 months ago by .
Viewing 9 replies - 1 through 9 (of 9 total)
  • Alberto

    5 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Here is what I found while searching for a solution:
    https://wordpress.org/support/topic/breadcrumbs-for-products-in-multiple-categories/

    Seems that it is a woocommerce default to evaluate random category to display on breadcrumb when multiple categories for one product is selected.

    If you could solve this issue in logical way as I described, it could add more power to RankMath value 🙂

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    You seem to have missed to include your site UR. Please do so we can have a closer look into the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for the follow up.

    It appears you have set the option to show categories in Rank math> General settings> Breadcrumbs.When this option is enabled, the breadcrumbs shows all related categories for the post/product, from the child category and all its ancestors. You can disable it if you don’t wish to show the categories.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 2 months ago

    Rank Math free

    It is not at all what I asked for.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I can’t replicate the issue you are facing from my end. The breadcrumb are displayed from the path set for the primary category or sub category.

    I have created an example product with two categories and sub categories as shown below:
    img

    In the above screenshot,the path would be category1 >> subcat1

    I hope this helps you. Thank you.

    ​​​​​​

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Breadcrumbs not following the journey path’ is closed to new replies.