Hello, we apologize for the inconvenience you’re experiencing with accessing the upgraded features. It seems that there might be an issue with the upgrade process. To resolve this, please ensure that you are logged in with the same account that was used to purchase the upgrade.
If you are still unable to access the features after confirming your login details, please click on the “Assign to agent” button below so that a member of our support team can assist you further with this matter.
Thank you for bringing this to our attention.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see you’ve purchased the Content AI subscription, not the Rank Math plugin subscription. They both are different. For more details on the Content AI, you can check this article: https://rankmath.com/content-ai/
In order to purchase the Rank Math PRO subscription, you can visit this URL: https://rankmath.com/offer/
However, can you please confirm if you don’t need this Content AI subscription and want to purchase the Rank Math PRO plugin subscription? If so, then we can initiate the refund for the Content AI and then you can purchase the PRO subscription.
Looking forward to hearing back from you.
Thank you.
Hi, I would like to purchase the rank math pro edition for an individual andd get a refund on content AI. thank you for your help!
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
When you are ready, please purchase the PRO plugin here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
