Bought a Business License and it never sent me an email

#639339
  • Resolved Anonymous

    2 years ago

    Rank Math free

    I just purchased a Rank Math business license and it never sent me an email for the download.

    I was bought with an AMEX ending in 3008, under the last name Kohlmeier, and should have been sent to r***@a************.

    Please send me the email so I can get started using this tool.

    Thank you,

    Ryan Rhodes

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jeremy

    2 years ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Anonymous

    2 years ago

    Rank Math free

    I never got any emails. It just said my card was charged and an email would be sent.

    Miguel

    2 years ago

    Hello,

    We have noticed a subscription with the information you shared but under a different email address. Please refer to the sensitive data section on this ticket to see the email address.

    Would you want us to merge the accounts under a single email address? If so let us know the preferred one to keep using.

    Looking forward to hearing back from you.

    Anonymous

    2 years ago

    Rank Math free

    Yes, please. Please merge the accounts under one single address. I see the issue now. It should be r***@a************. Please merge the accounts under that email address.

    Thank you

    Anonymous

    2 years ago

    Rank Math free

    Will you please send the download to the Plugin I have paid for to the email address I have confirmed? I have a website that I would like to get launched but I need to set up the SEO first. Thank you

    Miguel

    2 years ago

    Hello,

    We have moved the subscription to this account so you have access to it.

    If you want to change the email address under this account you can do from here: https://rankmath.com/my-account/edit-account/

    Given that the email shared above doesn’t exist on the system we couldn’t merge the account to that.

    Thank you.

    RankBot

    1 year, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Bought a Business License and it never sent me an email’ is closed to new replies.