`blog page not working

#56851
  • Resolved Anonymous

    5 years ago

    Rank Math free

    hey 🙂

    My blog page is not showing after I activated rank math, the separate blog posts that I have made are showing when I follow their specific URL, but the global page that contains all the posts / blogs does not load anymore after I installed your plugin.

    Could you assist?

    Login details:

    shotsbycharlotte.com/wp-admin

    support
    Support123

    • This topic was modified 5 years ago by .
Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Anonymous

    5 years ago

    Rank Math free

    Hi,

    I checked with the health plugin, and with everything disabled (so WITH rankmath DISABLED) my website (the blog overview) works correctly – when I ENABLE rankmath, my blog overview is not able to load again, gives a error message.

    So, it’s 100% rankmath that is causing the problem, so could you maybe assist me with that 🙂 ?

    Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years ago

    Rank Math free

    Done, I added it 🙂

    Alberto

    5 years ago

    Rank Math business

    Hello,

    I am not able to see any login details in the Sensitive Data section, could you check it?

    Looking forward to help you.

    Anonymous

    5 years ago

    Rank Math free

    Login details:

    Moved to private section

    • This reply was modified 5 years ago by Alberto.
    Pratik

    5 years ago

    Hello,

    It looks like Rank Math’s Schema module is breaking the blog page. For now, I have disabled the Schema module from Dashboard >> Rank Math >> Modules. The Blog page is now loading on your site.

    Can you add your site’s FTP access in the Sensitive Data Section, so we can enable the WP_DEBUG and see if any errors are logged in the debug.log file as we are not able to reproduce this issue on our setup?

    Looking forward to helping you.

    RankBot

    4 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘`blog page not working’ is closed to new replies.