Blank page in sitemap page-sitemap.xml

#627799
Viewing 6 replies - 1 through 6 (of 6 total)
  • Reinelle

    2 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please follow the steps below for initial troubleshooting (if not yet):

    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article: https://rankmath.com/kb/exclude-sitemaps-from-caching/

    If the issue persists, then try disabling the transient cache for the sitemap. This will make sure that your XML sitemap always reflects the latest changes on your site:

    /** 
 * Filter if XML sitemap transient cache is enabled.
 *
 * @param boolean $unsigned Enable cache or not, defaults to true
 */
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

    If you’re not sure how to add this code, you can follow this guide:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Hope that helps.

    Thank you.

    Anonymous

    2 years ago

    Rank Math free

    Hello,

    I have tried everything. I use Nitropack for caching and have contacted them to see if it is their fault.

    Now I tell you to see what is happening.

    Anonymous

    2 years ago

    Rank Math free

    They tell me from Nitropack that it is not being searched. And it’s true… the sitemap (https://jackcana.tours/sitemap_index.xml) loads perfectly. What can we do?

    Reinelle

    2 years ago

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), this could be caused by conflicting plugin/theme on your site.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    2 years ago

    Rank Math free

    OK. I’m going to work on it and let you know.

    Rakibuzzaman Siam

    2 years ago

    Hello,

    Sure! Let us know how it goes.

    Meanwhile, please don’t hesitate to let us know if you have any other questions.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Blank page in sitemap page-sitemap.xml’ is closed to new replies.