Hello,
Thank you for contacting Rank Math support.
To help sort this out, could you please tell us the email address that is linked to the payment? And also the last 4 digits of the card that is being charged? This will help us track the payments and fix the problem.
You can use the Sensitive Data section to share the details privately.
We appreciate your understanding and cooperation.
Hi,
Thank you for responding.
I can provide the email which is D**********@g********
We’re a sizable organization and it would take sometime to figure out which account was used.
I was hoping you could get into the account and give me the last four on the billing card.
Please let me know if this helps.
Thank you in advance.
Hello,
We have found your account under the email address you provided.
We would love to help you with your request, but to ensure we are providing access to the rightful owners of the account, can you please open a new ticket using the email account?
Alternatively, you can also email us using that email at s******@r***********
Thank you for your patience and understanding regarding this matter.
We really look forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
