Billing and activation

Hello,

We apologize for the inconvenience you are facing. We understand that you have purchased the Content AI Starter plan and are facing issues with activating the product. We appreciate you bringing this to our attention.

Regarding the invoice, we will ensure that it is issued without IVA as per your request.

To activate the product, please follow these steps:

1. Log in to your WordPress dashboard.
2. Navigate to Rank Math > Dashboard.
3. Click on the “Activate” button next to the Content AI module.

If you encounter any issues during the activation process, please let us know, and we will be happy to assist you further.

Thank you for reaching out to us with your concerns. We appreciate your patience and understanding.

Kind regards.

Sources:
Content AI – Your Personal AI Assistant by Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

1. Invoice concerns

VAT information is controlled by our payment provider and only they can make adjustments to this data.

Please get in touch with them via this form to get assistance in changing the data of the invoice: https://fastspring.com/consumer-support-form/

Or via this email address: s******@f*************

2. Content AI Connection

Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Hello,

I am happy it helped you. Do you have any other questions or do you want us to mark this as solved?

Thank you.

Hello,

We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.