Hello,
We apologize for the inconvenience you are facing regarding the unexpected charge of $299.88. It seems there might be a misunderstanding or an error in the billing process. To assist you further and investigate this matter, could you please provide us with the transaction details or any relevant information related to the charge? This will help us identify the issue and resolve it promptly.
Thank you for bringing this to our attention. We are here to help you resolve this matter efficiently.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Unfortunately, we can’t locate the purchased subscription from the screenshot you shared.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
