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Dear Rank Math Support Team,
I hope this email finds you well. My name is Omar, and I am reaching out to seek assistance with a challenge I am facing during the installation of the Rank Math plugin.
Upon completing the installation process, I open Rank Math, and it prompts me to either “Create an account” or “Skip.” However, selecting either option redirects me to a blank white page. I have taken the following steps to troubleshoot the issue:
Cleared my browser cache and cookies.
Ensured that I am unable to deactivate any plugins or switch to a default WordPress theme.
Despite these efforts, I have been unable to resolve the problem. As a fan of Rank Math and someone who values its functionality, I am eager to make it work without causing any disruptions to my website.I appreciate the importance of your tool and am willing to recommend it within my corporate network. Hence, your prompt assistance in resolving this matter is highly valuable to me.
If there are specific steps or recommendations you can provide to overcome this issue, I would be grateful. Please let me know if there is any additional information or details you require from my end to assist with the troubleshooting process.
Thank you in advance for your attention to this matter, and I look forward to your guidance to ensure a smooth experience with Rank Math.
Best regards,
Omar
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Hello,
We apologize for the inconvenience you’re experiencing with the Rank Math plugin installation. We understand the importance of resolving this issue promptly to ensure a smooth experience with Rank Math.
To address the challenge you’re facing during the account creation process, we recommend performing a health check and troubleshooting for any plugin or theme conflicts. You can use the Health Check & Troubleshooting plugin to identify any conflicts that may be causing the issue.
If the issue persists after performing the health check, we kindly request you to proceed with submitting a support ticket. You can do this by visiting the Rank Math support page and clicking on the “Submit a Ticket” button.
Once you’ve opened a support ticket, please provide relevant details about the issue you’re facing, including any steps you’ve taken to troubleshoot the problem. Our support staff will assist you in resolving the matter promptly.
We appreciate your understanding and patience as we work to resolve this issue for you. If you have any further questions or need assistance with the process, please feel free to reach out to our support team through the ticket submission.
Best regards.
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How to Install Rank Math PRO Using Composer?
How to Access Rank Math’s Setup Wizard
Benefits of Creating a FREE Rank Math Account » Rank Math
Manually Install Rank Math via FTP (or SFTP) » Rank MathHello,
Apologies for the inconvenience.
For troubleshooting, please try reinstalling the Rank Math plugin on your site.
When you have successfully installed the plugin, you should see the gear icon or Setup Wizard
Meanwhile, ensure that you are currently logged in to your Rank Math account in the same browser as well.
Let us know how this goes.
Rank Math freeHello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Assistance Needed with Rank Math Installation – Account Creation Issue’ is closed to new replies.