Hello,
Thank you for reaching out to us. I’m sorry to hear that you’re experiencing issues with activating the artificial intelligence feature.
As you might know, we recently released a revamped version of Content AI, and you might need to refresh the credits to start using Content AI.
Please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI, and it should work without any issues.
I hope this helps. If you need further assistance, please don’t hesitate to let us know.
Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I did all this but it didn’t work, do I need to buy Business plan to use AI?
I have sent you my website login information, please check
Hello,
Thank you for reaching out to us.
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.
Thank you for your understanding.
This problem has happened before, I don’t know why it happens, how to solve the problem, I am from United Arab Emirates
Hello,
Apologize for the inconvenience you may have faced due to this. We’ve checked your website and we can see your server is located in Iran which is a sanctioned country.
However, if you’re living in the UAE, we suggest you change your website server to this country to get out of this restriction.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Yes, I will definitely move the server and then let you know
Hello,
Sure! Once you move your server, the restriction should be automatically removed.
If that doesn’t, please let us know here so that we can manually remove the restriction from your account.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
