Any setting I try to update, gives an error

#666060
  • Resolved Anonymous
    Rank Math free

    Hello,

    any setting on wordpress rankmath plugin that I try to edit or change, does not let me save anything and gives an error page: This page isn’t workingmuvr.io is currently unable to handle this request.
    HTTP ERROR 500

    It is something wrong with Rankmath because every other plugin or setting on wordpress works properly.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    I apologize for the inconvenience you’re experiencing with Rank Math. It seems that you’re encountering an HTTP ERROR 500 when trying to save settings in the Rank Math plugin.

    This error can occur due to various reasons, such as conflicts with other plugins or themes, server configuration issues, or insufficient memory limits. To troubleshoot and resolve this issue, I recommend following these steps:

    1. Disable Other Plugins: Temporarily deactivate all other plugins except Rank Math and check if the issue persists. If the problem is resolved, reactivate the plugins one by one to identify the conflicting plugin.

    2. Switch to a Default Theme: Temporarily switch to a default WordPress theme (e.g., Twenty Twenty-One) and see if the error still occurs. If it doesn’t, there might be a conflict with your current theme.

    3. Increase Memory Limits: Add the following code to your wp-config.php file to increase the memory limits:

      define( 'WP_MEMORY_LIMIT', '256M' );
      define( 'WP_MAX_MEMORY_LIMIT', '512M' );
    4. Check Server Logs: Contact your hosting provider and ask them to check the server logs for any errors related to the HTTP ERROR 500. They should be able to provide more specific information about the cause of the issue.

    If none of these steps resolve the problem, please reply to this ticket, and a human agent from our support team will assist you further.

    Sources:
    Sorry, You Are Not Allowed to Access This Page » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    How to Setup Rank Math SEO Plugin Properly

    Anonymous
    Rank Math free

    Still nothing. I have tried everything.

    Hello,

    Thank you for contacting us again. We’re sorry that you’re experiencing this issue with our plugin. We appreciate your cooperation and patience as we try to find a solution for you.

    To be able to help troubleshoot this, we’ll need to see your debug log to understand what is causing the error on your website. The debug log is a file that records any errors or warnings that occur on your site. It can help us identify and fix the problem faster.

    To share your debug log with us, please follow these steps carefully:

    • Open your wp-config.php file. You can find it in the root folder of your site, usually in /public_html/ or /www/.
    • Before the line that says /* That’s all, stop editing! Happy blogging. */, add this code:
      // Enable WP_DEBUG mode
      define( 'WP_DEBUG', true );
      
      // Enable Debug logging to the /wp-content/debug.log file
      define( 'WP_DEBUG_LOG', true );
      
      // Disable display of errors and warnings
      define( 'WP_DEBUG_DISPLAY', false );
      @ini_set( 'display_errors', 0 );

      This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.

    • Go to your website and try to perform the action that caused the error again, i.e. try installing the Rank Math Plugin again. This will trigger the error and generate the debug.log file.
    • Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
    • Send us a copy of the debug.log file. You can use a service like wetransfer.com or pastebin.com to upload it and share the link with us.

    We hope these instructions are clear and easy to follow. If you have any difficulty or questions, please let us know. We’re here to help you.

    Thank you for using Rank Math.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Any setting I try to update, gives an error’ is closed to new replies.