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I have a couple of problems.
1. General Settings / Analytics – green light won’t switch on. I can see the account, I can select the property and when I select the property the data stream appears but the green light won’t switch on. Search console is on, no problem.
2. Analytics – impressions, keywords, ctr, clicks all showing but the numbers much lower than actual (ie in google itself or other analytics software)
Things I’ve already tried:
1. disconnecting / reconnecting (multiple times)
2. manually updating analytics database (took 5+ hours)
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
As you’ve already tried all the possible debugging situations.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Analytics problems’ is closed to new replies.