Analytics Page is Blank

#557838
  • Resolved Anonymous
    Rank Math free

    Hi,

    My analytics pages on two different websites have stopped displaying anything, it’s fully blank, no tables or anything, could you advise on what to do? I’ve tried it on multiple browsers and devices, same thing happens on all of them.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Please contact your web host and ask them to set the following values:

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hi Sakib,

    This is what is currently installed on our server, we’re on WordPress.com not .org.

    PHP version: 7.4, 8.0, 8.1
    memory_limit: 512 MB
    post_max_size: 2 GB
    max_execution_time: 1200
    max_input_vars: 6144

    Hello,

    If you’re using Gutenberg plugin, then we have seen some issues that analytics page shows blank. we are investigating this on our end. You should also get in touch with the support of the Gutenberg plugin and check if they have any solution for this.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Let us know how it goes.

    Looking forward to helping you.

    Thank you

    Anonymous
    Rank Math free

    Hi there, I installed the Health Check Plugin, it’s definitely the Guttenberg plugin, as soon as I disabled it, it fixed it. What can we do? I need the Guttenberg plugin for all my websites.

    Hello,

    We are looking into the issue and have also informed Gutenberg about the issue. In the meantime, until there’s a fix, you can use plugin like WP Rollback (https://wordpress.org/plugins/wp-rollback/) to downgrade the Gutenberg plugin to 15.3.1. I have tested on my local environment and it works perfectly fine with 15.3.1.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you

    Hello,

    Thank you for your patience.

    Just a quick update that we have released a stable version that includes a fix on this issue.

    Please update Rank Math & all other plugins, themes and WordPress to the latest version.

    The issue should be fixed.

    If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.

Viewing 6 replies - 1 through 6 (of 6 total)

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