Analytics not showing???

#786590
  • Resolved Anonymous

    1 year, 4 months ago

    Rank Math free

    Hi,

    Analytics is not showing for me using the free version and should be. See the image at the link below. is there a way for me to resolve this issue? Thanks!

    https://ibb.co/xXLQxNn

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    I’m sorry to hear that you are facing issues with Analytics not showing up in the free version of Rank Math. To resolve this problem, please follow these steps:

    1. Check if you have organic visitors coming from the selected country. If not, the graph might show zero traffic. You can verify this by ensuring there is traffic from the chosen country.

    2. If the above step doesn’t resolve the issue, you can create an Analytics debug log file by adding a filter to your WordPress theme’s functions.php file or rank-math.php file. Then run the pending Scheduled Action in WordPress Dashboard → Tools → Scheduled Actions → Pending and share the Analytics debug log file with our support team.

    If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for reaching out, and we appreciate your patience.

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math

    Miguel

    1 year, 4 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Analytics not showing???’ is closed to new replies.