Analytics issue

#711175
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    I have a banner on my blog which hasn’t happened previously until December. It was working fine for about 10 months.

    Now I have the banner saying “Rank Math is importing latest data from connected Google Services, Now! remaining”
    it doesn’t say how long remaning and it doesn’t ever do it.

    I have high IT and wordoress knowledge for over 16 years, so I have done troubleshooting such as cleared any cache, rebuild index etc. But it never works.

    When I go into analytics on rank math, it also says “Last updated 28 November 2023” so you can see there are issues.

    Nothing has changed with my webhost or anything and it was fine for around 10 months until December.

    Also, when I do a manual fetch and stop it automatically fetching, the info is empty and wrong.

    So it was fine all these months, stopped fetching automatically in December and automatic fetching doesn’t work anymore, and now the information is wrong when I do a manual fetch as it comes back blank even though it was all fine before.

    Can you help?

    https://www.mychronictravel.eu.org/

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    I’m sorry to hear about the issue you’re facing with the Rank Math Analytics on your website. It seems like the banner indicating that Rank Math is importing the latest data from connected Google Services is stuck and not completing the process. Additionally, the last update date in the analytics section is showing as 28th November 2023, which indicates that there are indeed some issues.

    Given your extensive experience with IT and WordPress, I understand that you have already tried troubleshooting steps such as clearing the cache and rebuilding the index. However, it seems like the issue persists.

    Based on the information you’ve provided, it appears that there might be an underlying issue causing this problem. Since you’ve already performed some troubleshooting steps, I recommend reaching out to our support team directly by clicking here so that a member of our team can investigate this further and provide you with a solution tailored to your specific case.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    How to Delete Old Analytics Data & Start a Fresh Import
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math

    Anonymous

    1 year, 8 months ago

    Rank Math free

    I thought I was reaching out to you in this ticket?

    I opened a ticket from that page you linked.. this is literally a ticket from that page to get support.

    I have tried all the steps already.

    Manual fetching brings back blank data even though it was working fine all this time.
    Automatic fetching doesn’t work anymore.

    I opened a ticket, this one but you told me to open a ticket? I have. This is it.

    Alhan

    1 year, 8 months ago

    Hello,

    Thank you for your query, and we are so sorry about the trouble this must have caused.

    Please follow the steps below to create a troubleshooting log so that we can check the issue further:

    Step #1.
    First, add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Step #2.
    After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

    If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:

    
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Ensure that you replace yourdomain.com with your own domain in the above link.

    screenshot

    Step #3.
    When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

    You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.

    As for the error log, please share the latest messages with us so we can advise further.

    If you’re unsure about the steps, please add your WordPress and FTP login information in the sensitive data section so we can check.

    We really look forward to helping you.

    Thank you.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Analytics issue’ is closed to new replies.