Analytics is not updating - Support

Resolved Anonymous
2 years, 3 months ago

Rank Math free

My Rank Math analytics is not updating/refreshing. I’m not sure what the problem is, but I feel I’ve tried everything.
I had RankMath Pro installed by a person I hired to manage my SEO, but have recently built a new website and I’m no longer using the private SEO service. Instead, my partner and I can handle it and are now using the base RankMath, which suits our needs. It’s a showit site, and RankMath is working, but will only show stats if I manually update the analytics from the Analytics settings.

Can you help me get this figured out? I’m at wits end here. Also, once working correctly, how often should it update?

Viewing 7 replies - 1 through 7 (of 7 total)

Jaideep Asrani
2 years, 3 months ago

Hello,

Thanks for contacting us and sorry for the inconvenience caused.

The data in the Free version updates every 7 days. If it isn’t updating automatically then there must be some issue with CRON on your site. Please follow this guide to check that: https://rankmath.com/kb/analytics-issues/#num-1-3-check-cron-issues

Let us know how that goes. Looking forward to helping you.

Anonymous
2 years, 3 months ago

Rank Math free

Hello,

Thanks for the guide. I’ve looked through that and everything looks good. The only thing I saw that I would question is a CRON event. In section 1.2 of the guide, it talks about the rank_math/analytics/data_fetch event. I searched for that hook and did not find one. Is that an issue, and/or possibly why I’m not getting updates? If so, how would this happen?

I also followed section 1.3 and found no errors.

Thanks

Brian

Md. Sakib Khandaker
2 years, 2 months ago

Rank Math agency

Hello,

Yes, if there’s no action created, then this might be the core issue behind why the data is not updating.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Anonymous
2 years, 2 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Reinelle
2 years, 2 months ago

Hello,

I’ve checked your pending scheduled actions, and indeed the rank_math/analytics/data_fetch is missing.

To create it manually, I have created the filter in your Snippets plugin. The filter is already disabled as it only needs to run once.

You can now check the pending tab for the event and please monitor the Analytics data if they are already fetching the data automatically.

Hope that helps.

Thank you.

Anonymous
2 years, 2 months ago

Rank Math free

Excellent, thank you!

Reinelle
2 years, 2 months ago

Hello,

You’re welcome.

We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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