Analytics do not show information - Support

Resolved Anonymous
1 year, 9 months ago

Rank Math free

Hi team,
After I setup the RankMath on the WordPress website, I didn’t see any information in the tab analytics.
You can see the screenshot in this link: https://prnt.sc/LtrI0xjtIaOL

How can I fix it?

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 9 months ago
Hello,

We apologize for the inconvenience you’re experiencing with the Rank Math Analytics tab not displaying any information. We understand the importance of having access to your website’s analytics data.

To resolve this issue, we recommend checking a few things:
1. Connect Google Services: Ensure that you have connected Rank Math with your Google account to fetch data from Google Analytics, Google Search Console, and AdSense. You can do this by clicking the “Connect Google Services” button in the Analytics tab within Rank Math.
2. Rebuild Index for Analytics: If you notice incorrect data or no data at all, you can head over to Rank Math > Status & Tools > Database Tools > Rebuild Index for Analytics to resolve any issues with the index Rank Math uses for Analytics.
3. Check Analytics Settings: Make sure that you have configured the Analytics properties correctly in the Rank Math settings. You can select all the values in the drop-down list to configure Analytics properties and then click on the “Save Changes” button.
If you’ve already performed these steps and are still facing issues, please feel free to reach out to our support team directly from here. Our team is always here to help.

We hope this helps resolve the issue. If you have any further questions or need additional assistance, please don’t hesitate to ask.

Sources:
How to Setup Rank Math SEO Plugin Properly
Resolving Rank Math Analytics Related Issues » Rank Math
How to Delete Old Analytics Data & Start a Fresh Import
Google URL Inspection API Integration in Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Miguel
1 year, 9 months ago

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:
https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

RankBot
1 year, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Analytics do not show information’ is closed to new replies.