Thank you for contacting Rank Math for help with missing alt text and other issues on your website.
From your description, it is not clear what issues are facing on your website. Please may you share more details about the issues you are facing. You can use a tool like imgbb.com for screenshots or a tool like loom.com for screencasts and share the generated links here.
Regarding your image alt text, Please follow this guide to make sure you are implementing image alt text correctly. https://rankmath.com/kb/image-seo/.
ok….for my seo, the content i have on a page, rankmath is showing about 530 words, so i write another paragraph and saved everything but rankmath is still saying I only have 530 words
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
ok i disabled everything and the issue is still there….for some reason, the software doesnt see my alt text and not updating when i add more words to the page
I went ahead and tried reproducing the error (I created a draft page to test it) but we can’t seem to do so. The word count was updated when I enter a couple of texts on the editor. Please refer to my video screencast in the sensitive data section.
If the issue persists on your end, please confirm if this is happening on a specific page. If so, share the URL here so we can check it further.
ahhhh I understand what I did wrong, I wasnt using the editor I had my template in, I was just looking at WP basic editor. Yes, I see the word count updating just fine, thank you for the video! now im still a bit confused on the alt text part, I added the alt text on the back end but its still saying I didnt, ill try to send a screenscast or screenshot
Hello, just another update, I believe i also figure out the alt text issue, on the template im using, I have the columns set up to where they were not seen as images, I went back and changed it and now the software is showing that I have the alt text!
