Ai credits don’t sync

#623732
Viewing 5 replies - 1 through 5 (of 5 total)
  • Rakibuzzaman Siam

    2 years, 1 month ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    If you’ve available credits on your account but not showing on your website then please try to follow this guideline to restore the missing credits and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Hello, and thanks for your reply.
    If you read my last message, you’ll see that I already followed the instructions and only after they didn’t work I contacted you!

    But let me help you to help me in the process. of logging in to your site. I used my Gmail account.
    Please check if you have more than one account under e***@a*********************, and if I do, keep only the one with the credits. If not, Well, I hope you’ll find another solution.

    Princess

    2 years, 1 month ago

    Hello,

    We can confirm that you still have 54 credits to use on your account.

    Assuming that you are using the latest stable version of Rank Math, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Hi,

    Thanks for your reply. I looked deeper into it and found that one of my plugins blocked the connection. I changed the setting, and now it works well.

    Thanks for your support,
    Etai

    Princess

    2 years, 1 month ago

    Hello,

    We are glad that you have found the culprit of this issue, and it is already resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

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