AI Credit

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

I’ve checked your account, and the credits are already applied.

For initial troubleshooting, disconnect your website on your account dashboard, then head over to your WordPress dashboard > Rank Math > Dashboard > help, and on this tab, connect it again.

Please note that reconnecting your website to your Rank Math account is completely safe and does not affect any data or configuration you have already made as they are saved in your database.

Once done, refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Let us know how this goes.

Thank you.

Hello,

We can confirm that the 50 Content AI creadit is already added to your account.

Can you please confirm if you have followed my colleague’s instructions? Because I don’t see any website connected to your Rank Math PRO account.

Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

Hello,

We would love to help you. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I have successfully connected your account to your website.

You can see the correct credits on your site now

Kindly check on your end and let us know how things go.

We really look forward to hearing back from you. Thank you.